Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to not getting the exact item back, ALL PARTS MUST BE RETURNED BEFORE FULL REFUND.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Dtrfab81@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need to exchange an un-used part for a different part. Email me at
Dtrfab81@gmail.com
Part must be sent back and inspected prior to new part being sent. You will be required to pay the price difference along with shipping of the new part. Please send the part you are exchanging to:
DTR FAB LLC
309 E. KANSAS ST
HENNESSEY, OK 73742.
Shipping returns
To return your product, you should mail your product to: DTR FAB, 309 E. KANSAS ST, HENNESSEY, OK 73742.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Dtrfab81@gmail.com for questions related to refunds and returns.